1. Introduction
At Desk Hub, we are committed to ensuring customer satisfaction with our products. If you are not completely satisfied with your purchase, we offer a hassle-free returns process in accordance with the guidelines outlined below.
2. Eligibility for Returns
You may return a product within 7 days of receipt provided that:
The item is unused and in its original packaging.
All accessories, manuals, and documentation are intact.
The product has not been assembled or modified.
Proof of purchase (invoice or receipt) is provided.
Please note that while we aim to process returns within 7 days, the return period may be longer depending on courier availability.
3. Non-Returnable Items
The following items are not eligible for return:
Custom-made or personalized products.
Products that have been used, assembled, or damaged by the customer.
Clearance or sale items (unless defective).
Items returned after the 7-day period.
4. Returns Process
To initiate a return, please follow these steps:
Contact our support team at info@deskhub.co.za or 060 938 2846 to request a return authorization.
Provide details of your order, reason for return, and supporting images (if applicable).
Once approved, securely package the item and send it to the return address provided.
The return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
5. Refunds and Exchanges
Once we receive and inspect the returned item, we will process your refund within 7-10 business days.
Refunds will be issued via the original payment method.
Desk Hub will only issue a refund after a thorough inspection of the returned goods. If the item is found to be damaged or does not meet the return criteria, no refund will be issued, and the customer will be responsible for any additional courier fees to have the item returned to them.
If you wish to exchange an item, please specify this when contacting our support team.
Refunds or exchanges will not be processed for items that do not meet the eligibility criteria.
6. Defective or Incorrect Products
If you receive a defective or incorrect product, please notify us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost.
7. Changes to This Policy
Desk Hub reserves the right to modify this Returns Policy at any time. Changes may be made without prior notice, and customers are encouraged to review this policy periodically for updates.
Desk Hub reserves the right to modify this Returns Policy at any time. Please review this policy periodically for updates.
8. Contact Us
For any questions regarding our returns process, please contact us at:
Email: info@deskhub.co.za
Phone: 060 938 2846
By purchasing from Desk Hub, you acknowledge and agree to the terms outlined in this Returns Policy.
